Get Advice

Get Advice

How to get free, impartial and confidential advice

Coronavirus (COVID-19)

Due to COVID-19, to help both you and our staff stay safe we are providing the majority of our advice through telephone and email. In line with Government guidance, we are only able to provide you with face-to-face appointments for enquiries which are mainly about welfare, benefits, debt, or income maximisation, and only where it is not possible to give you the help you need over the telephone, via email or through video link. (Clients visiting the Bureau will be expected to wear a face mask - unless an exemption applies) 

There are lots of ways to contact us for advice, including via telephone on 0141 889 2121, emailing us at ren-bureau@paisleycab.casonline.org.uk or by clicking on the "contact us" link at the top of this page. You can also use the "online booking tool" to find an appointment time that best suits you. 

If you need advice, information or guidance, Renfrewshire Citizens Advice Bureau is here for you.

Make online Booking

If you want to have an appointment at a specific time, you can use our online booking tool. Be aware you will be booking a telephone appointment for that time, if you want us to see your documents while speaking to you, you should email them to us before the appointment time.

If you need to be seen face-to-face or through video conferencing, please state this when you are telling us what the enquiry is about.

For more complex issues or ongoing problems, you should visit us so we can discuss your situation in person. Face-to-face we’ll have the time to talk about everything that’s going on and offer you the best advice. Be aware that, should you attend during our Enquiry Service, we will take details from you and try to deal with urgent matters on the day.  However, we cannot guarantee that you will be seen by an adviser that morning.

Follow the links below to use our online booking system to make an appointment for one of our offices or outreach locations. For information on office locations and opening hours please see the Visiting Us page.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you as soon as possible.

Self-help

Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.