Get Advice

Get Advice

How to get free, impartial and confidential advice

Renfrewshire Citizens Advice Bureau continue to offer our full range of services including advice and support on debt, housing, benefits, employment, legal advice and consumer issues to name a few. To arrange an appointment or for help, advice, or support on any issue please continue to contact us by telephone or email where possible and our team will answer or respond during office hours. At busy times you may be asked ot leave a message but we will get back to you as soon as we can. Appointments and support are avaliable by phone, email, or video chat and face to face. However, face-to-face appointments are avaliable by prior appointment only. Call us on 0141 889 2121 or email us using the link below. 

There are lots of ways to contact us for advice, including via telephone on 0141 889 2121, emailing us at, or by clicking on the "contact us" link at the top of this page. You can also use the "online booking tool" to find an appointment time that best suits you. 

Visit the Citizens Advice website or Money Map Tool for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more

Make online booking

If you want to have an appointment at a specific time, you can use our online booking tool. Be aware you will be booking a telephone appointment for that time, if you want us to see your documents while speaking to you, you should email them to us before the appointment time.

If you need to be seen face-to-face or through video conferencing, please state this when you are telling us what the enquiry is about.

For more complex issues or ongoing problems, you should visit us so we can discuss your situation in person. Face-to-face we’ll have the time to talk about everything that’s going on and offer you the best advice. 

Follow the links below to use our online booking system to make an appointment for one of our offices or outreach locations. For information on office locations and opening hours please see the Visiting Us page.

Emergency contact numbers - Renfrewshire Council 

Help with the cost of living - Renfrewshire Council 

Useful information to help us advise you

We want to give you the right advice and information as soon as possible. To help us do this, it’s useful to have information about your problem to hand

 when you contact us for help. What we’ll need to see or know depends on the issue: here are some examples of the kinds of things we may ask you for.*

Debt and money problems

  • Details of your income
  • Proof of income: page slips/benefit/tax credit details
  • Details of all those that you owe money to (creditors)
  • Copies of original credit agreements
  • Copies of any Court papers
  • Details of household expenditure/bills (food, utilities, etc)
  • Copies of any correspondence you have received

Housing problems

  • If you rent your home: tenancy agreement/letters from your landlord
  • If you own your home: mortgage details and title deeds
  • Proof of income: pay slips/benefit/tax credit details

Work problems

  • Employment contract
  • Details of any disciplinary/grievance/dismissal issues
  • Any recent letters from employers
  • Staff handbook
  • Copies of employment tribunal applications (if relevant)
  • Proof of income: pay slips/benefit/tax credit details

Consumer problems

  • Full details of the goods or services causing the problem
  • Copies of any contracts or credit agreements
  • Any recent letters in connection with the problem
  • Proof of purchase
  • Proof of income: pay slips/benefit/tax credit details

Immigration problems

  • All letters from Home Office
  • Passport (if applicable), details of any visas or permits
  • Proof of income/National Asylum Support Service support : pay slips/benefit/tax credit details

Family and personal issues

  • Any paperwork/letters relating to the issue
  • Copies of original agreements
  • Proof of income: pay slips/benefit/tax credit details

Welfare benefits issues

  • Decision letters that you are not happy with or wish to challenge – this is essential
  • All letters from Department for Work and Pensions (DWP)
  • Bank Statement (latest copy)
  • Details of any savings
  • Tenancy Agreement/Mortgage details
  • Proof of income: pay slips/benefit/tax credit details

Welfare benefits check

If you would like us to check that you are receiving the benefits and tax credits to which you are entitled, please bring the following 

information for everyone living in your home.

  • Dates of birth
  • Employment status (employed or self-employed)
  • Number of hours worked
  • Gross income from employment for last tax year – April 6 to April 5 (A P60 form will provide this or if self-employed, last year’s accounts)
  • Gross income for this year. A payslip is preferred. Estimate if self-employed
  • If you are receiving benefits at present, please bring all the benefit award letters
  • Child care costs. Please bring something to show that the carer is fully approved along with how much you pay them.
  • Investment income. Details of investments and latest interest payments. Bank statements may be the best way to show this.
  • Rental agreement or current mortgage repayment
  • Council tax bill

Other problems

  • Any paperwork/letters/correspondence relating to the issue

*(Adapted with thanks from list created by Dundee Citizens Advice Bureau)

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you as soon as possible.


Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.